Terms and Conditions

Best Advice

All advice given during a session is given in good faith and all decisions will be the clients. Please note that Support to Sort cannot offer guidance on valuations and is not qualified to identify items of high value.

Handling Goods

Support to Sort carries full public liability and professional indemnity insurance. Whilst every care will be taken during the session, accidents may happen, so clients need to ensure that they have sufficient home insurance to cover for any loss or damage that may occur when handling belongings

Confidentiality

Support to Sort is registered with the Information Commission and is a member of the Assosiation of Professional Declutterers and Organisers and abides by their code of ethics. As such client information will never be passed on to a third party, nor any business or personal details shared.

Removal of items

Support to Sort can remove items for charity as well as taking items for recycling and a limited amount of refuse. If the client has significant amounts of refuse then the client will need to cover the additional cost of a skip. The client is resposible for all decisions on what is kept and what can be removed and once items are disposed of cannot deem otherwise.

Cancellations

It may be necessary for either the client or Support to Sort to cancel a session due to unforseen circumstances. Wherever reasonable notice is given it may be possible to rebook the session for a future date. If a session is cancelled by the client within 24hours then full payment will be required.

Deposit

To secure the services of Support to Sort a deposit of 20% of the cost quoted at consultation will be required.

Fees to be paid

Fees for services are to be paid within 24 hours before the session by direct bank transfer or in cash on the day of the session.