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Clients share their stories

Tracy and Marcus, I have at last had a friend set up my computer internet & phone, so am able to say a huge Thankyou 
for all the support & kindness that you gave me before, during & after the move. I have settled in happily at The Landsby and have already attended a Pilates class, Art & Craft session and one evening event which was great fun.
Thank you once again for your huge effort in helping me to move! Mrs Y Radlett

I recently helped an elderly friend wind up his occupancy of the family home and move into care. He had the good fortune to hear about Support to Sort and without them he would not have been able to have moved. I met both Marcus and Sophie during this time and was very impressed by the following:their professionalism, their knowledge of the local market for used furniture items, their connection with the local network of furniture movers, their ability to put themselves into the role of advising and guiding in the way a sensitive family member would and their reliability particularly in the sense of always doing what they had promised. I have no hesitation in recommending them as a business which meets a significant need in the difficult circumstances of a person without support moving into care. Mrs G Cambridge

At a very important and vulnerable time, Sophie was exactly what I needed. Practical help, advice and support of the highest calibre. I can’t recommend highly enough. Mrs E  Northampton

Frankly I dread to think what would have happened without Marcus' help. He was truly incredible an nothing was too much trouble. A delightful gentleman in whom I felt total trust. Mrs B Enfield

Tracy, A huge thank you for all your hard work and support. You have made the last few months and the move so much better and reduced all the stress enormously. You really went the extra mile and have been so patient and calm, thank you!  Ms H, Cambs

Thank you again for all of your help, it's been a lifesaver having your help. You really are exceptional at what you do and with such patience and kindness. Mr B Cambs

Tracy and Marcus, you were our fairy Godparents! You went above and beyond to make everything run smoothly. You took the weight from our shoulders and we couldn't have managed without you. Thank you! Mrs Z Harrow

I was overwhelmed by the amazing care I received. It was more than I expected and nothing was too much trouble. It was A star plus! Mrs B Bushey

"Mum and I cannot thank you enough for your help over the last couple of weeks.  We never expected to achieve so much in a relatively short time.  You listened to our needs and wishes,  gave sound advice when asked, and dealt with a lifetimes possessions with care and feeling, whether it was just clearing old magazines or items of value, personal or in monetary terms.  It has made us not afraid to open the cupboards and drawers, and has even encouraged us to enjoy the de-clutter experience. We would thoroughly recommend you to anyone facing life choices." Ms TB, Borehamwood

"Thanks to Tracy, I am enjoying living in my home again! The clutter has gone, and in its place, everything is clearer, more organised, and I feel happier too! It’s been a tough year emotionally for me on a personal level, but since Tracy helped me to de-clutter, it’s as if a weight has been lifted and I feel freer and calmer. De-cluttering was one of those jobs I kept putting off and found it difficult to know where to start. I had boxes of stuff that literally hadn’t been opened in years. Tracy helped me let go of things I no longer needed, but initially felt I didn’t want to part with, just in case I might want them one day! As well as motivating me to embark on what had seemed a daunting task, Tracy’s kindness and sensitivity enabled me to let go of items I found I was ready and able to part with, while keeping things I still felt attached to. Amazingly, thanks to Tracy’s positivity and efficiency, it became an enjoyable process, and especially satisfying once I could see we were making headway. I would thoroughly recommend Tracy if you feel you need help with de-cluttering. She will provide you with the tools and motivation to get you started and enable you to feel so much better once the clutter is gone." Ms B, Welwyn

"I have been very blessed by the work that Tracy has done for me over the past few weeks. I was very depressed by the amount of clutter that I had accumulated over the past 30 years . I was too ashamed to allow people to visit me but thanks to Tracy's tremendous work I cannot wait for visitors to start to come once more. I think that the greatest help was Tracy's totally non-judgmental attitude and the knowledge that nothing would be thrown away that could  possibly be put to some useful purpose. I am delighted that things that I considered useless are being sent to Africa or used by local charities .Tracy has been very friendly and I have looked forward to her visits with real pleasure .And by the way, don't worry about having to dispose of the stuff yourself , she takes everything away or arranges for it to be collected !! I recommend her services wholeheartedly . You will enjoy the experience - and even more importantly - the results !! "

Mrs S, Hatfield

“"With 3 children and no family help at all, it became a round of doing what was needed for the children then not having energy to sort the rest. I was ashamed of the state the house was in and almost cancelled at the last minute as was so embarrassed.

Tracy was immediately friendly and reassuring and not at all judgemental.She was sensitive and efficient and it made a huge difference having her guidance and encouragement. She made suggestions on changing the desk layout and now the children have space to do their homework and I have space for a cup of tea and a candle to relax with! I was feeling overwhelmed but now things are clearer. I know that alone I would barely have achieved a tenth of what we did together." Mrs B, St Albans



"Having felt unwell for a time, I’d let my house get into a mess.  I had the best intentions to clean up  but they never amounted to anything. It became hard to clean because of the clutter and the whole place was driving me crazy. It wasn't nice to come home to.

 Eventually I just decided to bite the bullet. I needed help. I contacted Tracy who came to discuss what I wanted and she was totally unfazed by the mess.  Everything that could be recycled was recycled  which made it easier for me to part with things,.  Tracy was totally non-judgemental,  nothing went out unless I said so and where I was having trouble making a decision we talked about it  until  I was happy with my decision.  It was all totally at my pace yet it was amazing how much we got through in one afternoon.   I cannot tell you how happy I am that I  decided to  seek Tracy’s help.   Not only is my house much tidier and cleaner,  I feel so much better in myself, I had no idea how the mess was affecting my mood and well- being.   My only regret is that I didn’t do it much earlier." Ms L, Welwyn   

"This was more than a de-clutter.  Tracy is a gifted lady in understanding and communicating as well as in the art of de-cluttering.  This is therapy!!  I worked with Tracy as she helped me make decisions to sort, remove stuff and create order in my daughter's bedroom where there is a large family wardrobe.  We then had a further session to sort the 'full to overflowing' garden shed.   The results are extrememly rewarding and I'm hoping we can have Tracy back.  Tracy is sensitive, motivating and thorough.  Everything unwanted was taken away for rubbish, charity shop or re-cycling.   A  rare find for an overwhelming task!  Thank you Tracy." Mrs R, Harpenden

I can't thank Marcus enough for all the wonderful help and invaluable advice during my move. Initially the thought of downsizing and decluttering was very stressful but Marcus made the whole experience so much easier and I am extremely grateful for all his hard work and dedication. Mrs P Amersham

Tracy and Marcus did not only provide excellent advice but provided an enormous amount of physical help in our downsizing. Moving without them would have been a very stressful exercise, but as it was every question was answered and every anxiety dispelled. we can't thank them enough. Mr & Mrs M Leighton Buzzard

Hi Tracy/Marcus, Dad is settling in very well. Thank you so much for your help over the past weeks, that has made “the move” manageable and relatively stress-free.  We’ve made great progress the past 2 days (pictures on the wall and only 2 boxes left to unpack!) and the flat is very much starting to look like a home. Marcus - thanks for the advice on keeping the TV unit in the hall - Peter is using it to hold on to as you predicted, which is something I wouldn’t have thought of. 

Best regards and thank you again for the caring, expert service. Mr H, Tring

Marcus came to help me with a complicated move in early 2019 when I moved from a very large flat to a very small one  .
So lorry loads went to each of my 3 children and to my new home and leftovers had to be removed. He was invaluable. He seemed to know the answer to everything  and chased issues like complications with phones or garden plants or goods to be abandoned with ingenuity and a calmness that I certainly wasn’t providing.  Nothing was too much trouble and he would arrive at all times of day to tackle decluttering or problems which he invariably solved . His knowledge and attitude were constantly helpful.  I don’t know if I’d have ever moved if it hadn’t been for his support. I recommend him enthusiastically. Mrs G, London 

"Thanks so much for all the hard work you and Marcus have put in for clearing the house.You've been an absolute pleasure to deal with and have been incredibly sensitive to us all during this difficult time, so I'd like to thank you on behalf of my siblings and I for making this part of the journey so much easier. It's also great to see the various charities and local groups that have benefited from the house clearance, Mum was a keen supporter of charities and local groups so we all know she'd be happy to hear everything has gone to a good and useful home." Mr W, Baldock

"Tracy offered skilled and sensitive support to declutter some rooms in my house which I felt unable to tackle on my own. She has a wealth of experience and knowledge about charities and recycling, is a brilliant organiser and the best bit is, she takes all the unwanted stuff away. Tracy doesn't make judgements, nor does she take control, just gently making suggestions and asking questions. She works incredibly fast and in a short space of time years of jumble and clutter have disappeared.   A weight has been lifted from my shoulders and previously no-go areas in the house have become ordered and useful again. A fantastic service and extremely good value."  Mrs G, St Albans

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